FAQs
We will gladly answer any questions you have regarding our products and services. All emails are kept confidential and will be answered within 24 hours on any business day. |
General Questions |
Question: Where are you located and do you have a shop that I can visit? Matsuzaki The shop is open everyday from 9AM - 7PM. Question: Can you send me a catalog so that I can order offline? |
Placing An Order |
Question: How do I know which size to choose from the clothing section? Question: How much do you charge for shipping? Question: How do I remove an item in my shopping cart? Question: Oops, I made a mistake in my order, how do I fix it? Question: How long does it take for me to receive my order? |
Payment Matters |
Question: How do I pay for my order? Question: I do not have a credit card, or wish to use my card online, can I still shop? Question: What currency do you use for those products on your website? Question: Do you charge any sales tax on my purchases? Question: I am required to pay tax or duty fee to the shipping company or customs office. Can you reimburse me? |
Returns & Exchanges |
Question: Can I return or exchange the goods that I have received? |
If you have any questions or concerns about your order, please feel free to write to us.